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About the role
Key responsibilities & impact- Responsible for high volume of inbound and outbound activities.
- Effectively educate consumers and resolve conflict/complaints.
- Communicate and work as a team with the Consumer Sales Reps and the Consumer Advisors to ensure excellent service.
- Meeting established inbound and outbound objectives and metrics.
- Accurately and thoroughly document each end user conversation in Coloplast systems per standard department procedures.
- Responsible for data quality, including self-audit work.
- Demonstrate a superior attitude and represent the Coloplast Brand.
- Utilize available resources to stay current with company products and operations.
- Support Cross Functional needs.
Requirements
What you’ll need- Associates degree or experience to match, Bachelor’s degree preferred.
- Excellent interpersonal and verbal skills.
- Time management and ability to multitask a must.
- Ability to work a flexible schedule from 8am-7pm M-F.
- 1-3 of customer service/call center experience, outbound preferred.
- Computer, CRM, and data entry experience.
- Excellent communication, investigation and listening skills.
- Self-motivated and able to remain focused independently.
- High level of enthusiasm drive and determination.
Benefits
Comp & perks- Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
- Access to company sponsored wellness programs and mental health resources.
- Paid leave of absence for qualifying events.
- Generous paid parental leave for both birthing and non-birthing parents.
- A competitive 401(k) plan with company match that vest immediately.
- Financial planning services to help you secure your future.
- Corporate discount programs for goods and services.
- Generous paid time off.
- Flexible work hours.
- Flexible work arrangement options to help you balance your personal and professional life may be available.
- Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
- Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
- A supportive work environment where everyone feels valued, and has a sense of belonging.
- Participate in team-building activities, volunteer opportunities, and company-sponsored events.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycustomer servicecall center experienceself-audit
Soft Skills
interpersonal skillsverbal skillstime managementmultitaskingcommunication skillsinvestigation skillslistening skillsself-motivatedfocusenthusiasm
Certifications
Associates degreeBachelor’s degree