Medical Billing Services Specialist

Coloplast

Medical Billing Services Specialist managing revenue cycle operations at Atos Medical. Handling customer inquiries, billing issues, and insurance claims for medical devices and services.

Posted 5/7/2026full-timeNew Berlin • Wisconsin • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Receive incoming calls from customers regarding patient accounts not limited to statements, billing, claims, denials, and all other reimbursement matters
Investigate escalated customer billing inquiries and take appropriate action to resolve the account
Research, resolves, corrects, and prevents invoice discrepancies by active interaction with customers and other appropriate staff/departments
Routes pending insurance and claims processing matters to appropriate staff for follow up
Communicate medical insurance coverage benefits (in network / out of network) including out of pocket responsibilities, deductible, and coinsurance
Answer questions regarding the processing of medical claims including denials by insurance companies for products provided
Resolve customers' billing complaints by performing activities in the billing cycle not limited to resolving hold accounts, granting adjustments (write-offs), and small balance reviews
Prepares and sends correspondence to customers related to invoices and payment history when requested
Collaborates with internal staff to resolve account hold due to bad debt
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
Complete private pay charges for balances owed via checks and credit card payments
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
Performs detailed account reconciliations as needed to resolve complex disputed receivable issues
Collect on accounts by sending bills or following up on bills with payers via phone, email, fax, mail, or websites
Utilizes collection techniques to resolve accounts according to company’s policies and procedures
Ensure organization receives accurate payment for goods provided according to contracted rates and/or payer fee schedules
Respond to Collection agency regarding patient disputes of balances owed on accounts
Reconcile the accounts receivable to ensure that all payments are accounted for and properly posted
Monitors system dashboard related to patient collections
Creates daily reports from the system for patient collection activity
Responsible for entering data in an accurate manner, into database including although not limited to payer, authorization requirements and coverage limitations
Responsible for the daily claims submissions/printing for all eligible/ready status claims
Monitor patient account details for non-payments, delayed payments, and other irregularities
Analyze documentation required for billing services and ensure compliance to payer requirements
Resolve pending revenue by reconciling received documentation and pending charges
Performs extensive account audits and ensures proper billing for services to the accurate payer
Ensures proper revenue recognition for billed charges and services moving forward

Requirements

What you’ll need

High School Diploma or G.E.D.
1 year of related experience in healthcare administration, financial or insurance customer service, claims, billing, or call center
2 + years of credit/collection experience in DME preferred
Excellent decision-making abilities
Analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Excellent customer service skills
Ability to prioritize and manage multiple tasks
Knowledge of medical terminology used in medical billing, current office practices and procedures, and basic math
Knowledge of methods for qualifying for funding; collection laws, regulations, and techniques

Benefits

Comp & perks

Flexible work schedules with summer hours
Market-aligned pay
401k dollar-for-dollar matching up to 6% with immediate vesting
Comprehensive benefit plan offers
Flexible Spending Account (FSA)
Health Savings Account (HSA) with employer contributions
Life Insurance, Short-term and Long-term Disability
Paid Paternity Leave
Employee Assistance Program
Wellness Resources
Training and Development
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billingclaims processingaccount reconciliationinvoice discrepanciescollection techniquesmedical terminologydata entryreport creationrevenue recognitioncredit/collection experience

Soft Skills

decision-makinganalytical skillsproblem-solvingattention to detailverbal communicationwritten communicationcustomer serviceprioritizationtask management

Certifications

High School DiplomaG.E.D.