DTC Sales Representative

Coloplast

Direct to Consumer Sales Representative driving sales and customer engagement through inbound and outbound calls. Educating customers on health care products and services while meeting sales targets.

Posted 5/2/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $56,949 - $85,423 per yearWebsite

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound calls, servicing both new and existing customers.
Engage in lead generation from referrals, online ads, and other marketing campaigns; follow up with product offerings.
Provide clear, professional communication about product applications, medical procedures, and troubleshooting issues with end users, clinics and medical offices.
Support patients in enrolling in Comfort Medical Services and assisting them in choosing the best products for their needs.
Develop and maintain in-depth knowledge of product offerings, market dynamics, competitive landscape, and industry trends.
Demonstrate effective sales techniques to drive conversions and meet set activity and sales goals.
Collaborate with field and internal teams to strengthen customer relationships and meet sales objectives.
Provide education on distribution, reimbursement, and insurance policies related to product offerings.
Document all customer interactions thoroughly, ensuring high data quality and self-auditing of work.
Maintain accurate and up-to-date customer records in CRM systems and documentation software (e.g., Brightree, Salesforce).
Provide reporting and feedback on campaign performance and customer feedback.
Adhere to corporate and departmental policies, procedures, and ethical standards.
Engage in ongoing training to improve product knowledge and sales strategies.

Requirements

What you’ll need

High School diploma or equivalent; Associate’s or Bachelor’s degree preferred.
Proven track record of meeting sales targets and achieving performance metrics.
Ability to effectively communicate complex product information to end users with clarity and empathy.
Willingness to engage in telephone sales and marketing activities.
Must demonstrate critical thinking, problem-solving skills, and an ability to handle challenging customer situations with professionalism.
Ability to maintain composure under pressure and manage multiple priorities.
Strong organizational skills and attention to detail in documenting all work and interactions.
2–4 years of experience in a contact center or sales environment, preferably in healthcare or medical sales.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word), with intermediate computer skills.
Strong verbal and written communication skills.
Knowledge of healthcare industry practices and regulations is highly desirable.
Previous experience working with DME (Durable Medical Equipment) and systems like Brightree is a plus.

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
Access to company sponsored wellness programs and mental health resources.
Paid leave of absence for qualifying events.
Generous paid parental leave for both birthing and non-birthing parents.
A competitive 401(k) plan with company match that vest immediately.
Financial planning services to help you secure your future.
Corporate discount programs for goods and services.
Generous paid time off.
Flexible work hours.
Flexible work arrangement options to help you balance your personal and professional life.
Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
A supportive work environment where everyone feels valued, and has a sense of belonging.
Participate in team-building activities, volunteer opportunities, and company-sponsored events.
Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales techniqueslead generationcustomer relationship managementdata qualityproduct knowledgeproblem-solvingcritical thinkingtelephone salesdocumentationperformance metrics

Soft Skills

effective communicationempathyorganizational skillsattention to detailcomposure under pressureprofessionalismability to manage multiple prioritiesclarity in communicationcollaborationcustomer service

Certifications

High School diplomaAssociate’s degreeBachelor’s degree