Coloplast

Bilingual Continence Care Advisor

Coloplast

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $52,357 - $78,535 per year

Job Level

Junior

About the role

  • Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
  • Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
  • Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures
  • Responsible for data quality, including self-audit of work
  • Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians
  • Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner
  • Collaborate with the field sales representatives and consumer care team to ensure excellence service
  • Complete monthly inbound and outbound call activity goals

Requirements

  • Associates or Bachelor's degree and / or a combination of at least 1 - 6 years’ healthcare customer service/sales experience
  • Experience in a call center environment preferred
  • Bilingual in English & Spanish
  • Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone
  • Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
  • Ability to travel (approximately 10%)
  • Healthcare industry experience preferred
Benefits
  • Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
  • Access to company sponsored wellness programs and mental health resources.
  • Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
  • A competitive 401(k) plan with company match that vest immediately.
  • Financial planning services to help you secure your future.
  • Corporate discount programs for goods and services.
  • Generous paid time off, flexible work hours, and flexible work arrangement options.
  • Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
  • Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
  • A supportive work environment where everyone feels valued, and has a sense of belonging.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales experiencecall center experiencedata qualityprogram enrollmentproduct applicationproblem resolutionmedical process explanation
Soft Skills
communicationempathypatiencerelationship buildingconsultative mannerclear directioncollaboration
Certifications
Associates degreeBachelor's degree