Coloplast

Bilingual Continence Care Consumer Advisor

Coloplast

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $52,357 - $78,535 per year

Job Level

Junior

About the role

  • Primary responsibility for the support and education of end-users, caregivers, and clinicians with Coloplast products and services.
  • Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics.
  • Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users.
  • Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures.
  • Responsible for data quality, including self-audit of work.
  • Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians.
  • Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner.
  • Utilize available resources to stay current with industry developments and competitor's products, services and business activities.
  • Communicate and work as a team with the field sales representatives and consumer care team to ensure excellence service.
  • Complete monthly inbound and outbound call activity goals.
  • Other duties as assigned.

Requirements

  • Associates or Bachelor's degree and / or a combination of at least 1 - 6 years’ healthcare customer service/sales experience.
  • Experience in a call center environment preferred.
  • Bilingual in English & Spanish.
  • Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone.
  • Self-driven, to-the-point communicator.
  • Highly structured approach with attention to detail and proper documentation of all work.
  • Excellent verbal and written communication skills.
  • Intermediate computer skills in MS Excel, PowerPoint and Word.
  • Critical thinking and problem solving skills.
  • Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool.
  • Able to work well in cross-functional teams, independent, yet a team player.
  • Passionate about identifying the correct solution and improving the end-user's quality of life.
  • Ability to travel (approximately 10%).
  • Healthcare industry experience preferred.
Benefits
  • Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
  • Access to company sponsored wellness programs and mental health resources.
  • Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
  • A competitive 401(k) plan with company match that vest immediately.
  • Financial planning services to help you secure your future.
  • Corporate discount programs for goods and services.
  • Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
  • Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
  • Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
  • A supportive work environment where everyone feels valued, and has a sense of belonging.
  • Participate in team-building activities, volunteer opportunities, and company-sponsored events.
  • Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare customer servicesales experiencecall center experiencemedical process explanationdocumentationdata qualityproblem resolutionbilingual (English & Spanish)critical thinkingproblem solving
Soft Skills
self-driveneffective communicationattention to detailempatheticteam playerstructured approachpassionate about solutionsconsultative communicationrelationship buildingindependent work
Certifications
Associates degreeBachelor's degree