User Experience Manager – Senior
Coloplast
full-time
Posted on:
Location Type: Hybrid
Location: Humlebæk • 🇩🇰 Denmark
Visit company websiteJob Level
Senior
About the role
- Driving deep insights into the lives of our users, mapping their journeys, to identify key service moments and address and prioritise gaps across digital touchpoints and in our phone support.
- Defining actions to improve experience across our offerings, including sampling activities, support initiatives and how we deliver products to our users’ doorstep.
- Translating this into concrete capability development, working closely with colleagues across the other Customer Experience teams, IT, Product, Marketing & Development and markets to make it come to life.
- Developing and implementing service toolboxes for your business area.
- Being responsible for the success and performance of key KPIs within your business area.
- Leading development across business areas of our future digital offering within either marketing automation or digital health assessments.
Requirements
- Master’s degree in a relevant field (commercial, marketing, service design, healthcare innovation, etc.)
- Minimum 3 years of experience in similar or comparable roles.
- Specific healthcare experience is an advantage, not a demand.
- Strong English proficiency, both oral and written.
- Danish not a prerequisite.
- Willingness to travel, estimated 10-15 days in a year.
Benefits
- in-house coffee shop
- two good canteens
- in-house gym
- many options for making social connections
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service designmarketing automationdigital health assessmentsKPI managementcapability development
Soft skills
communicationleadershipcollaborationanalytical thinking
Certifications
Master’s degree