Coloplast

Guided Support Specialist

Coloplast

full-time

Posted on:

Location Type: Office

Location: Minneapolis • Minnesota • 🇺🇸 United States

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Salary

💰 $46,462 - $69,692 per year

Job Level

JuniorMid-Level

About the role

  • Interacting with both potential and existing patients through inbound and outbound calls, online chats, emails and text messages to answer questions pertaining to the patient’s healthcare needs.
  • Educate consumers, offer resources, answer questions, and resolve conflict/complaints through various communication channels.
  • Accurately and thoroughly document conversations within Coloplast Systems.
  • Communicate and work as a team with various internal teams to ensure excellent service.
  • Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact our consumers.
  • Responsible for achieving call and quality targets.
  • Communicating with patients to obtain HIPPA consents, manage email communication and through outbound calls, follow up with potential patients.

Requirements

  • High School Diploma
  • 2+ years of customer service
  • Ability to work between the hours of 8a and 6p Monday through Friday
  • Ability to successfully use multiple technology systems
  • Comfort discussing intimate health care needs
  • Demonstrates effective critical thinking and problem-solving skills to overcome objectives and identify opportunities to improve the customer relationship and increase sales
Benefits
  • Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
  • Access to company sponsored wellness programs and mental health resources.
  • Paid leave of absence for qualifying events.
  • Generous paid parental leave for both birthing and non-birthing parents.
  • A competitive 401(k) plan with company match that vest immediately.
  • Financial planning services to help you secure your future.
  • Corporate discount programs for goods and services.
  • Generous paid time off.
  • Flexible work hours.
  • Flexible work arrangement options to help you balance your personal and professional life may be available.
  • Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
  • Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
  • A supportive work environment where everyone feels valued, and has a sense of belonging.
  • Participate in team-building activities, volunteer opportunities, and company-sponsored events.
  • Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicedocumentationproblem-solvingcritical thinking
Soft skills
communicationteamworkconflict resolutioneducational skills
Certifications
High School Diploma