Coloplast

Patient Support Specialist

Coloplast

full-time

Posted on:

Location Type: Office

Location: Minneapolis • Minnesota • 🇺🇸 United States

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Salary

💰 $46,462 - $69,692 per year

Job Level

JuniorMid-Level

About the role

  • Patient Support Specialists are responsible for interacting with both potential and existing patients through inbound and outbound calls, online chats, emails and text messages to answer questions pertaining to the patient’s healthcare needs.
  • The Patient Support Specialist does not provide clinical information, but rather information pertaining to Coloplast products and general customer service.
  • Effectively and with empathy, educate consumers, offer resources, answer questions, and resolve conflict/complaints through various communication channels.
  • Accurately and thoroughly document conversations within Coloplast Systems.
  • Communicate and work as a team with various internal teams to ensure excellent service.
  • Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact our consumers.
  • Responsible for achieving call and quality targets.
  • Communicating with patients to obtain HIPPA consents, manage email communication and through outbound calls, follow up with potential patients.

Requirements

  • High School Diploma
  • 2+ years of customer service
  • Ability to work between the hours of 8a and 6p Monday through Friday
  • Ability to successfully use multiple technology systems
  • Comfort discussing intimate health care needs
  • Demonstrates effective critical thinking and problem-solving skills to overcome objectives and identify opportunities to improve the customer relationship and increase sales
  • Customer service within a healthcare setting (Preferred)
  • Bi-lingual (Spanish) (Preferred)
Benefits
  • Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
  • Access to company sponsored wellness programs and mental health resources.
  • Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
  • A competitive 401(k) plan with company match that vest immediately.
  • Financial planning services to help you secure your future.
  • Corporate discount programs for goods and services.
  • Generous paid time off, flexible work hours, and flexible work arrangement options.
  • Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
  • Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
  • A supportive work environment where everyone feels valued, and has a sense of belonging.
  • Participate in team-building activities, volunteer opportunities, and company-sponsored events.
  • Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecritical thinkingproblem-solvingdocumentation
Soft skills
empathycommunicationteamwork
Certifications
High School Diploma