Consumer Care Consultant, German
Coloplast
contract
Posted on:
Location Type: Hybrid
Location: Szczecin • 🇵🇱 Poland
Visit company websiteJob Level
Junior
About the role
- Attend to inbound and outbound telephone calls in accordance with standard operating procedures
- Answering the e-mails from the patients
- Ensuring that deadlines and Service Level Agreements are met
- Providing a high-quality level of customer care
- Managing data in Salesforce system
- Participation in various projects pointed out by management
- Building positive working relationships with internal and external stakeholders
Requirements
- Min. 1 year of experience in a customer service environment
- Knowledge of German (min. B2)
- Knowledge of English (min. B1)
- Knowledge of Microsoft Office tools
- Availability to travel 3-4 times per year (visits in Coloplast Hamburg office)
- Ability to work one day per week between 09.00-17.00 other days: 08.00-16.00
- Ability to work with tight deadlines
- Ability to plan and prioritize tasks
- Ability to collaborate within and across teams
Benefits
- Fixed-term contract for 1 year with a possibility to be prolonged.
- Remote work possibilities
- Flexible working hours, Mon-Fri
- International work environment with Scandinavian culture
- Opportunity to use and develop foreign languages in daily work
- Fantastic work atmosphere full of respect and partnership
- Internal trainings
- Great company events
- Sports card
- Private medical care
- Restaurant card
- Holiday bonus and occasional cards
- Modern workplace
- No dress code zone
- Delicious coffee and fresh fruits
- Transportation co-funding
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedata managementSalesforceMicrosoft OfficeGerman languageEnglish language
Soft skills
customer carerelationship buildingcollaborationplanningprioritizationworking under tight deadlines