Colonial Electric Supply

Manager

• Directs all distribution and marketing operations for the branch and handles account responsibilities for customers
• Coordinates distribution, warehousing, and sales in accordance with policies, principles, and procedures established by Colonial Electric.
• Confers with customers and representatives of associated industries to evaluate and promote improved and expanded services in area.
• Develops plans for efficient use of materials, machines, and employees.
• Assesses the competency level for each employee and assigns or conducts training to assure high levels of customer satisfaction.
• Reviews production costs and product/service quality, and modifies production and inventory control programs to maintain and enhance profitable operation of the branch.
• Directs preparation of accounting records.
• Recommends budgets to management.
• Manages one subordinate supervisor who supervises a total of six or more employees in the branch operations.

Branch Manager – Electrical Experience

Operations

• Pick orders using scan technology and place on conveyor belt for delivery to packing/staging area
• Perform any required shelf maintenance and ensure 100% accuracy of assigned zone
• Perform any required inventory replenishment
• Double check customer order for accuracy
• Pack items for delivery to be sent to the staging area
• Place customer order in delivery queue depending on order destination
• Correctly select items for orders
• Feed wire onto foot shear to cut wire to desired lengths
• Maintains knowledge of all policies and procedures and understands that safety is a number one priority
• Performs maintenance and housekeeping duties as assigned
• Operate machinery to maneuver product (Pallet Jack, Counter Balance, Forklift) (Training provided)

Warehouse Operations Specialist

Supply Chain

• The Inventory Control Associate is responsible for continuous improvement, which includes identification and mitigation of weaknesses in the processes, policies, and working with other departments to plan and implement improvements.
• Ensure that all stock, nonstock and returned items are accounted for and able to be located at all times from moment of possession to picking or other disposition (returns or scrap).
• Work with Product Line Managers (Purchasing) to ensure that all new items have dimensions for sell pack minimum (conveyable dimensions) and stocking package for slotting.
• Ensure that all new items are slotted in appropriate locations.
• Ensure that putaway and picking staff handle items correctly.
• Investigate and address any material discrepancies that might negatively impact customer orders.
• Act as the subject matter expert on identification, labeling and handling of material using the warehouse management systems (WMS) and labeling equipment, ensures that shelf locations are identified correctly and consistently, serves as subject matter expert on Identification and labeling of inventory and locations.
• Ensure items are stacked and handled correctly to keep the product in good condition.
• Ensure that locations are adequate in size and type to keep the product in good condition.
• Perform regular inspections of aisles and locations for conformance to inventory management and materials handling procedures
• Participate in predicting, planning and implementation of new inventory control procedures required by continued growth.
• Ensure that items that are out of place are reported, actions taken to prevent repeat non conformances and returned to their proper location

Inventory Control – 2nd Shift

Sales

• Sells merchandise to individuals in store by processing orders from customers, using all required company policies, procedures and systems in an expeditious manner.
• Greets customers on sales floor.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.
• Resolves customer order problems and complaints promptly.
• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility.
• Recommends additional products related to customer needs.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Identifies and uses appropriate company and/or customer pricing systems.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Receives payment or obtains credit authorization.
• Requisitions merchandise from stockroom and/or withdraws and assembles merchandise for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier.
• Loads customer materials for “will call” orders.
• Prepares correspondence and reports necessary for business transactions.
• Sells and promotes branch and company-wide promotions and specials as directed.

Counter Sales

• Selling to and building relationships with clients and assisting them with their Lighting Design.
• Additional lighting design will be necessary after receiving training in the fields of Recessed, Under Cabinet (or lighting LED tape layouts), Lighting Control (dimming) and Motorized Shade packages, Landscape design and calculation, Smart Home Integration
• Reading blueprints and creating a fixture schedule, specifications and pricing
• Specify, price and order custom lamp shades
• Minor categories for self-study include House-Vac, ventilation and other misc system layouts and Warm Tile system layouts
• Use of JOBTRACK, our proprietary job management software
• Greet walk-in customers, answer phones, entering orders, taking deposits, managing the orders through the entire sale process including expediting backorders, returns and orders on hold
• Placing a purchase order directly with a vendor when appropriate
• Follow the company scripted greeting, sales presentation, quotations and cut sheets or other company directives relating to high service levels delivered to a client
• Occasionally Open / Close the store (if / when authorized)
• Participate in the company Quality System
• Walking the showroom floor daily to familiarize with stock items
• Manage customer appointments via Google Calendars
• Create a target list of architects, interior designers, home builders and follow up to build a book of clients

Showroom Sales Associate – Part Time

• Greets customers on sales floor.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.
• Resolves customer order problems and complaints promptly.
• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility.
• Recommends additional products related to customer needs.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Identifies and uses appropriate company and/or customer pricing systems.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner.
• Follows up with any specific record-keeping requirements.
• Receives payment or obtains credit authorization.
• Requisitions merchandise from stockroom and/or withdraws and assembles merchandise for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier.
• Loads customer materials for “will call” orders.
• Prepares correspondence and reports necessary for business transactions.
• Sell and promote branch and company wide promotions and specials as directed.