Colonial Electric Supply

Marketing

• Monitor and maintain call response and email dashboards, ensuring timely follow-ups from sales reps to our customers.
• Support daily operations of Zoom Phone, HIver and Zoho CRM for the marketing and sales teams.
• Oversee the collection, analysis, and reporting of key performance metrics related to the inside sales team.
• Proactively follow up with sales reps and escalate issues to management when necessary.
• Document workflows and suggest improvements to existing processes.
• Work independently in a fully remote environment, staying organized and focused.
• Keep an eye on new tools and technologies that can improve communication and efficiency.

CSR Coordinator

Operations

• Monitor and evaluate our operational processes and outputs to ensure they meet the established quality standards
• Become our operations subject matter experts
• Maintain all of the process and policy docs
• Perform routine process audits
• Analyze quality data to determine root causes preventing operational excellence
• Collect and review procedural documents and training documents for each process
• Revise existing procedures or create those that are needed for each process
• Track Instructions and checklists for procedures within each process that can be used for training existing and new employees
• Create audit process to audit process flow and standards to process documentation
• Process & track measurables to show performance to standards established
• Create a Dashboard for employees to review measurables and reports on process performance against the standards

Operations Analyst

Project Manager

• Ensure project success for both clients and Colonial as the project leader
• Coordinate all actions related to the project, meeting all timelines
• Conduct negotiations with manufacturers
• Review lighting specifications and drawings
• Oversee electrical drawings and fixture schedules submittal to the project design team
• Respond to all customer inquiries and enter necessary data to keep the process moving

CSR Coordinator

Operations Analyst

Lighting Project Manager