Act as the primary point of contact with the customer for specific deployments ensuring consistent verbal and written communication and alignment with their expectations.
Collaborate with internal teams (construction, design, operations, sales), 3rd party vendors and the customer to deliver high-quality services on schedule and within budget.
Lead end-to-end project management for customer service delivery, including planning, execution, customer fit-out and close-out phases.
Ensure that all customer changes are assessed for cost and schedule impact including seeking appropriate approvals as required.
Ensure that all customer changes are recorded, tracked, approved and progressed.
Proactively identify potential project risks and issues, developing and implementing mitigation strategies.
Continuously monitor project performance, providing updates to customers and internal stakeholders through regular status reports.
Ensure all deliverables meet customer requirements.
Build and maintain strong customer relationships, ensuring satisfaction and driving opportunities for future engagements.
Understand customer delivery contractual obligations and manage delivery to avoid/minimize any contractual risk

Requirements

Bachelor’s degree in business, Engineering, or a related field, or equivalent experience
5+ years of experience in one or a combination of technical project management, construction or service delivery, preferably in the data center, telecom, IT services, or infrastructure sectors
Demonstrated experience managing cross-functional teams and 3rd party vendors
Strong understanding of data center services, infrastructure, and delivery processes
Exceptional customer communication and interpersonal skills, with a proven ability to build trust and manage expectations
Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment
Problem-solving mindset with a strong focus on delivering results
Experience in project management tools preferred (e.g., MS Project or similar)
PMP or other project management certifications preferred

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer service deliveryrisk managementcost assessmentschedule managementcross-functional team managementdata center servicesinfrastructure delivery processes

Soft Skills

communication skillsinterpersonal skillscustomer relationship managementproblem-solvingability to manage expectationsability to thrive in dynamic environments

Certifications

PMP