Manager

• Lead and manage operations support employees (office services, broker administrative support, marketing, research, deal administration, etc.).
• Ensure excellence and efficiency in the delivery of these services and strive for continuous improvement in all service areas.
• Partner with Corporate and regional platforms including Human Resources, Marketing, IT, Operations and Accounting to ensure timely responses to projects and requests for information.
• Responsible for partnering with corporate human resources on implementing human resources activities for all personnel including recruitment, selection, orientation, training, and performance management of the brokerage administration team.
• Ensures efficient office operations by overseeing office equipment, facilities management, and supply orders.
• Conducts vendor product reviews and formulates expense approval decisions within the framework of corporate policies.
• Act as change and culture agent, supporting the vision and direction for the operations team by implementing new policies and procedures directed at continuous improvement and service excellence.
• Direct the maintenance of listing and transaction files, ensuring compliance with local, state, and federal regulations.
• Develop, implement, and ensure compliance with various local real estate licensing governing bodies and corporate policies and procedures as required.
• Assist the Managing Director in the recruitment of new brokerage professionals by drafting all required documents such as term sheets, IC Agreements, draw agreements etc.
• Manage all local office awards and recognition programs as well as oversees any business promotion and/or publicity activities.
• Plan and manage weekly/monthly operations meetings.
• Manage quarterly staff meetings.
• Demonstrate active participation in community service projects

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