Support the Business Systems Manager in the product management and day‑to‑day administration of SS&C’s Precision LM Servicing Software and the Borrowers Viewpoint portal
Collaborate with internal cross‑functional teams to collect and document business requirements, identify system issues, and evaluate enhancement needs
Assist in vendor coordination by helping track requests, monitoring service levels, and gathering user feedback to support enhancement proposals
Support system administration, user maintenance and security configurations and provide day‑to‑day end‑user support and triage issues for escalation
Participate in release management and coordinate internal testing and acceptance
Create training resources and conduct system training, as needed
Analyze data using tools such as SQL and Excel to support reporting, troubleshooting, and system validation
Maintain documentation of system workflows, configurations, and integrations
Perform other duties as assigned.

Requirements

2–4 years of experience in business systems analysis, system administration, product support, or related work
Experience in the commercial mortgage industry preferred
Ability to translate business requirements into functional documentation
Basic understanding of commercial loan administration processes and related software systems such as Commercial Mortgage Servicing platforms, Document Management, CRM, or Pipeline Management tools
Specific experience in Precision LM highly desirable
Working knowledge of general regulatory compliance in the financial services industry
Proficiency with SQL, Excel, and business intelligence or reporting tools
Bachelor’s degree preferred.

Benefits

medical and dental plan
401k plan including company matching
firm funded life and disability insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLExcelbusiness systems analysissystem administrationproduct supportdata analysisfunctional documentationregulatory compliancecommercial loan administrationreporting tools

Soft Skills

collaborationcommunicationproblem-solvinguser supporttrainingdocumentationvendor coordinationissue triageenhancement evaluationrelease management

Certifications

Bachelor's degree