Colliers

Mid-level CRC Analyst – Maternity Leave Coverage

Colliers

full-time

Posted on:

Location Type: Remote

Location: Brasil

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About the role

  • Monitor CX, CSAT, NPS and SLA metrics, identifying trends, risks and outliers.
  • Consolidate and analyze data from surveys, tickets, service requests and operational dashboards.
  • Prepare executive reports, presentations and critical analyses for leadership.
  • Act as a liaison between operations, quality and management, supporting action plans.
  • Track recurring complaints and support root cause analysis.
  • Ensure standardization of metrics, concepts and CX monitoring rituals.
  • Support continuous improvement projects and customer experience maturity initiatives.
  • Contribute to the development of dashboards (Excel / Power BI) and automation of analyses.
  • Support audits, reviews and data validations related to experience.

Requirements

  • Analytical mindset and critical thinking.
  • Strong communication and interpersonal skills.
  • Proactivity and ownership mentality.
  • Ability to prioritize and manage multiple demands.
  • Collaborative, solution-oriented attitude.
  • Maturity to handle sensitive data and work in an executive environment.
  • Experience with Facilities, especially shuttle services and onsite restaurants/catering.
  • Analytical role with autonomy; no direct people management responsibilities.
Benefits
  • Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Hard Skills & Tools
data analysisroot cause analysisdashboard developmentExcelPower BImetrics standardizationcontinuous improvementcustomer experience monitoringdata validationcritical analysis
Soft Skills
analytical mindsetcritical thinkingstrong communicationinterpersonal skillsproactivityownership mentalityprioritizationcollaborationsolution-oriented attitudematurity