Senior Account Program Manager

Collibra

Senior Account Program Manager bridging customer needs and Collibra solutions for federal government accounts. Building relationships and supporting successful project implementations while ensuring customer satisfaction.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $128,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners.
Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results.
Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals.
Support renewals and expansion by demonstrating technical value and best practices.
Understand customer mission objectives and map them to product capabilities.
Provide guidance during onboarding, deployment, upgrades, and ongoing operations.
Coordinate technical discussions, architecture reviews, and solution design sessions.
Assist with documentation, technical presentations, and briefings for government stakeholders.
Coordinate product functionality and roadmap meetings between product customers and the customer.
Coordinate Support, Services and Customer Engineering on customer projects and initiatives by providing project leadership and guidance based on customer overall objectives.
Align services delivery with customer’s business needs by ensuring successful project execution and implementations are delivered on time, within scope, and aligned to customer goals.
Drive customer alignment on goals, success criteria, and acceptance milestones.
Identify and track key customer risk indicators (usage, sentiment, support volume, executive engagement, compliance).
Lead the effort with Sales and the technical teams to identify customer risk, performance issues, and opportunities for optimization.
Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
Advocate for customer needs internally, influencing product roadmap and prioritization.
Act as point of contact for managing escalations, coordinating cross-functional resolution with Support, Product, and Engineering.
Provide clear and constructive product feedback to Collibra’s Product Management teams based on customer use-cases and requirements.
Be a customer advocate to ensure that escalations are resolved in a timely fashion.

Requirements

What you’ll need

5+ years of experience in a technical customer-facing role (TAM, Solutions Engineer, Systems Engineer, or similar)
Experience supporting U.S. federal government customers (civilian, DoD, or IC)
Strong understanding of enterprise software, SaaS, or cloud-based solutions
Ability to explain complex technical concepts to both technical and non-technical audiences
Experience working in regulated or high-security environments
Excellent communication, organization, and stakeholder management skills
Experience deploying enterprise solutions
Knowledge of government hierarchy and operations
Strong business insight and problem-solving skills with the ability to influence internal and external stakeholders at all levels
Familiarity with compliance frameworks such as FedRAMP, NIST 800-53
Experience with cloud platforms (AWS, Azure, or GCP), especially GovCloud or equivalent
Experience working with system integrators
A solid technical background in data management
Active or eligible U.S. Government security clearance

Benefits

Comp & perks

Competitive total rewards package
Bonus potential
Equity for eligible roles
Flex Fund monthly stipend
Pension/401k plans

ATS Keywords

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Hard Skills & Tools

technical customer-facing roleenterprise softwareSaaScloud-based solutionsdeploying enterprise solutionsdata managementcompliance frameworksAWSAzureGCP

Soft Skills

communication skillsorganization skillsstakeholder managementbusiness insightproblem-solving skillsinfluencing skillsrelationship buildingtechnical explanationproject leadershipcustomer advocacy

Certifications

U.S. Government security clearance