Senior Client Relations Manager

Collectors

Senior Client Relations Manager at Collectors handling VIP client relationships and building a new program for high-value customers. Overseeing logistics and ensuring exceptional service for collectible items.

Posted 7/24/2026full-timeNew Castle • New Jersey • 🇺🇸 United StatesSenior💰 $138,824 - $163,322 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value client relationships and building tailored VIP programs from the ground up, ensuring exceptional service while maintaining accountability and compliance. Proficient in coordinating logistics and collaborating cross-functionally to enhance customer experience.

Highest-signal resume keywords

High-Value Client Relationship ManagementVIP Program DevelopmentCross-Functional CollaborationHigh-End Logistics CoordinationExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ValuationLending-Related TransactionsHigh-End LogisticsProgram DevelopmentClient Relationship Management

Soft Skills

Strong JudgmentGenuine Collaboration

Tools & Technologies

Google SheetsGoogle Docs

Industry Keywords

CollectiblesLuxury GoodsFinancial ServicesTrading Card Market

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Own the relationship for the vault's VIP and whale-tier customers, serving as their primary point of contact and the internal source of truth on the status of their items
Design and launch a formal VIP program — defining who qualifies, what the experience looks like at each stage, and how it's measured
Partner closely with the Customer Care team to fit VIP service into existing support workflows rather than building a disconnected parallel process
Assess and respond to non-standard, high-value requests — unusual consignment terms, pricing questions on rare items, and lending-related deposits — where a generic answer won't do
Coordinate directly with Vault Ops and Client Logistics on high-value shipment handling, including white-glove shipping, security pickups, and insurance coordination for valuable transit
Build outbound growth channels for the vault — leveraging social media, collecting communities, and existing relationships to bring new and recurring high-value collectors to the platform
Document recurring VIP procedures and partner with our Process & Standards team to bring them under the same audit standards as our core operations, so exceptional service never comes at the cost of accountability
Escalate incidents with legal, compliance, or reputational exposure promptly and partner cross-functionally to resolve them

Requirements

What you’ll need

Experience managing high-value, high-touch client relationships — in collectibles, luxury goods, financial services, or a comparable field where trust and discretion matter as much as responsiveness
Comfort building a program from scratch rather than inheriting an existing playbook
Strong judgment on when to move fast for a client and when to loop in the right partner
A genuine cross-functional collaborator — this role only works well if Customer Care sees it as a partner, not a workaround
Familiarity with the trading card or broader collectibles market is a plus
Prior experience with valuation, high-end logistics, or lending-related transactions is a plus
Strong understanding of Google Sheets, Docs, and similar tools
Excellent written and verbal communication skills.

Benefits

Comp & perks

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities