Process and Standards Manager

Collectors

Process and Standards Manager involved in documenting and standardizing vault operations. Collaborating with various departments to ensure zero defects and full audit readiness.

Posted 7/24/2026full-timeNew Castle • 🇺🇸 United StatesMid-LevelSenior💰 $125,307 - $147,420 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process engineering and quality assurance, with a strong focus on designing scalable processes and ensuring compliance with institutional-level controls. Proficient in collaborating with cross-functional teams to enhance operational workflows and drive adoption of standardized procedures.

Highest-signal resume keywords

Process EngineeringQuality AssuranceCompliance AuditGoogle SheetsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignDocumentationWorkflow RedesignRoot-Cause AnalysisAuditingScalable ProceduresOperational StandardsPerformance TrackingInstitutional-Level ControlsAnalytical Skills

Soft Skills

Attention to DetailOrganizational SkillsWritten CommunicationVerbal CommunicationCollaboration

Tools & Technologies

Google SheetsGoogle Docs

Industry Keywords

Vault OperationsStandard Operating ProceduresLogisticsClient LogisticsCard CollectingTrading

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Design, document, and maintain industry leading standard operating procedures across all vault workflows for normal and high-value (VIP) standards, ensuring every process is documented, version-controlled, and auditable
Establish and monitor SLAs for vault operations, tracking performance against zero-defect and on-time standards
Triage and catalog recurring production and operational issues and partner with your direct report to redesign workflows that eliminate them
Partner with Security and Facilities to ensure physical and digital security safety of valued assets meets institutional-grade standards; own the compliance audit cadence against standards
Act as the process engineer for bringing new categories into the vault, building repeatable onboarding standards ahead of category expansion
Conduct regular audits and regression testing of vault processes and documentation to ensure compliance with institutional-level controls
Own formal root-cause analysis and permanent corrective-action documentation for all escalated incidents
Partner with the Client Logistics Manager to translate logistics pain points into standardized, scalable procedures
Collaborate with cross-functional teams (Ops, Customer Service, CRC, Claims, Security, Facilities) to ensure process documentation reflects the full item journey
Train and support vault staff on new and updated standards, ensuring consistent adoption across the team

Requirements

What you’ll need

Prior experience in process engineering, quality assurance, operations standards, or a similarly structured operational role
Proven ability to design and document scalable processes and drive adoption across teams
Strong attention to detail along with excellent research and analytical skills
Strong organizational skills and the ability to manage multiple process initiatives simultaneously
Strong understanding of Google Sheets, Docs, and similar tools
Excellent written and verbal communication skills along with the ability to collaborate effectively with cross-functional teams
Experience building and/or auditing institutional-level controls is highly desirable
Familiarity with card collecting and trading, with prior experience in the field being highly desirable

Benefits

Comp & perks

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities