Account Manager, Marketplace

Collectors

Account Manager fostering relationships with PSA Exchange buyers and optimizing their purchasing experience. Blending relationship management, operational oversight, and strategic growth in collectibles.

Posted 7/10/2026full-timeSanta Ana • California, New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for a portfolio of PSA Exchange buyers, developing tailored strategies to grow their businesses
Monitor buying performance and metrics to identify opportunities for optimization and growth
Guide new sellers through setup, best practices, and marketplace tools to ensure smooth adoption and success
Advise accounts on pricing, inventory strategy, and other opportunities to improve conversion and buying velocity
Represent account needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability
Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange

Requirements

What you’ll need

Deep experience and familiarity with trading cards
Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes
Excellent communication, organization, and problem-solving skills
Proficient with Google Sheets / Microsoft Excel
2–5+ years of experience in account management or client success (preferably in eCommerce, collectibles, or B2B SaaS)

Benefits

Comp & perks

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisPerformance OptimizationInventory StrategyPricing StrategyBusiness Metrics Monitoring

Soft Skills

CommunicationOrganizationProblem-Solving