Partnerships Program Manager

Collectors

Partnerships Program Manager managing PSA’s grading partners through relationship management and operational support. Collaborating across teams to improve service delivery and partner satisfaction.

Posted 6/19/2026full-timeSanta Ana • California • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for PSA's grading partners, owning the health, satisfaction, and growth of each relationship
Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, and Tech
Drive program management for global partner implementations
Partner with product, engineering, operations, marketing, finance, and analytics to launch new programs and support ongoing initiatives
Manage project timelines, deliverables, and stakeholder updates across internal and external teams
Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
Identify process gaps and build scalable systems for program tracking and reporting
Communicate program goals, progress, and results to executive stakeholders

Requirements

What you’ll need

5+ years of experience in partnerships and/or program management, ideally in a consumer technology business
A strong cross-functional operator who can manage external relationships and internal teams simultaneously
Highly organized with the ability to prioritize ruthlessly and deliver results in a fast-paced, ambiguous environment
An excellent communicator — equally comfortable in a partner QBR and an executive update
Data-driven, detail-oriented, and focused on continuous improvement
A self-starter and creative problem solver who thrives with ownership
Someone who’s comfortable shifting between strategic thinking and hands-on execution as the situation demands
A quick learner who’s comfortable adopting new tools and systems - whether that's a CRM, ticketing platform, project management tool, or partner-facing tech
Someone who is able to independently pull, structure, and analyze data to surface insights and support decision-making
Willing to travel up to 10% of the time and as needed at critical project milestones

Benefits

Comp & perks

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementdata analysisproject managementstakeholder managementprocess improvementrisk managementmetrics monitoringrelationship managementcross-functional collaborationstrategic thinking

Soft Skills

communicationorganizationproblem solvingprioritizationadaptabilitycreativityself-starterdetail-orientedownershipfast-paced execution