Senior Customs Clearance Manager

Collectors

Senior Customs Clearance Manager at Collectors responsible for international shipment compliance and customs oversight. Leading coordination between logistics teams and ensuring smooth transport across borders.

Posted 6/11/2026full-timeRemote • California, Florida, New Jersey, Texas • 🇺🇸 United StatesSenior💰 $117,949 - $191,490 per yearWebsite

About the role

Key responsibilities & impact

International Submission Control & Validation: Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release
Ensure correct routing, destination handling, and system setup across all international shipments
Maintain “Shipping Hold” status for PSA China, Hong Kong, and other designated international submissions until cleared per policy
TIB Compliance & Customs Oversight: Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale
Provide ongoing ownership of TIB compliance after shipments depart U.S. facilities
Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping
Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds
Monitor shipments for port accuracy, customs status, and documentation completeness
Tracking, Auditing & Exception Management: Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks
Produce exception reports and escalate issues to management within a 48-hour SLA
Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches
Closely monitor turnaround times (TATs) and shipment progress from intake through return
Cross-Regional Communication & Coordination: Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams
Provide clear, timely status updates and resolution paths for international stakeholders
Coordinate across Receiving, Operations, Shipping, and Grading to ensure process continuity
Process Improvement & Systems Partnership: Partner with Operations, IT, and cross-functional stakeholders to: Strengthen system safeguards
Reduce reliance on manual tracking and fragmented documentation
Automate destination validation and routing checks
Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations
Contribute to the development and enforcement of standardized international logistics procedures

Requirements

What you’ll need

7-10+ years of experience in international logistics, supply chain, or shipping operations
Working knowledge of customs processes, commercial invoices, and international shipping documentation
Strong attention to detail and ability to manage complex, multi-step workflows
Proven ability to track, audit, and resolve exceptions in high-volume environments
Strong cross-functional communication skills
Extensive (10 years+) experience managing TIB shipments or bonded logistics processes (preferred)
Familiarity with warehouse management and order management systems (preferred)
Experience supporting Asia Pacific logistics flows (preferred)
Background in operational compliance or process improvement (preferred)

Benefits

Comp & perks

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

international logisticssupply chainshipping operationscustoms processescommercial invoicesinternational shipping documentationTIB shipmentsbonded logistics processeswarehouse management systemsorder management systems

Soft Skills

attention to detailcomplex workflow managementcross-functional communicationproblem resolutionprocess improvement