Community Engagement Associate

Collectors

Community Engagement Associate enhancing customer experience through social media engagement and community initiatives for grading services. Working closely with marketing and customer support.

Posted 5/26/2026full-timeSanta Ana • California • 🇺🇸 United StatesJuniorMid-Level💰 $57,499 - $76,440 per yearWebsite

About the role

Key responsibilities & impact

Manage customer engagement across owned platforms: This role will be responsible for customer engagement and assistance across multiple channels, including but not limited to public inquiries and private direct messages across Instagram, X/Twitter, Facebook and more.
Work closely with key Marketing stakeholders and Customer Support: This position will be part of PSA’s Marketing organization primarily, working with multiple stakeholders on customer acquisition strategies and tactics, while also working closely with PSA’s Customer Support and CRC teams, ensuring best-in-class direct customer assistance
Develop & execute customer acquisition strategy: Meeting PSA’s customers – both new and existing – where they are is a core business focus, and that extends well beyond physical location. This position will be responsible for developing a strategy to reach PSA’s customers who are either experiencing issues or interested in PSA’s authentication & grading services, but have not yet engaged with PSA directly
Drive community engagement and activation at in-person events: As PSA continues to ramp up its presence at hobby shows and with local card shop drop-off events, this position will assist with in-person activation that enhances the customer experience
Assist with PSA social media content management: This position will also have integration with executing PSA’s overall social media content strategy, offering data- and experience-driven insights on how we can continually tailor our efforts to best help our customers
Elevate Brand Visibility: Maintain a consistent presence in the digital landscape, strategically sharing our narratives, strengthening our brand positioning and ensuring our company remains top-of-mind within the collecting community

Requirements

What you’ll need

Collecting Enthusiast: You have a genuine passion for collecting, which allows you to speak from a knowledgeable position and engage credibly with experienced collectors, journalists and content creators in the hobby.
Strategic Communicator: You communicate professionally with key internal stakeholders and external partners & customers alike, with a track record of developing successful communications strategies that drive engagement and growth.
Relationship Builder: Your ability to cultivate and nurture relationships with key internal stakeholders & partners and also customers is second to none. You're a skilled collaborator, as well.
Social Media Savvy: You not only have excellent, professional communications skills, but you know digital community spaces well. You’re well-versed in 1:1 interaction and engagement on platforms ranging from Instagram and Facebook to Reddit and Discord, both in terms of public-facing communications and also private customer communications.
Experienced Professional: Your background includes experience (1-3 years+) in customer engagement, external communications and/or social media management and strategy, ideally within a consumer-focused or hobby-based industry.

Benefits

Comp & perks

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer engagementcustomer acquisition strategysocial media content managementcommunity engagementdata-driven insightsdigital communicationpublic inquiries managementprivate messaging managementevent activationrelationship management

Soft Skills

strategic communicationrelationship buildingcollaborationprofessional communicationcustomer assistanceengagement strategiespassion for collectingnurturing relationshipscommunity activationstakeholder engagement