Customer Care Representative, New Ventures
Collectors
full-time
Posted on:
Location Type: Hybrid
Location: New Castle • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
Mid-LevelSenior
Tech Stack
Vault
About the role
- Execute Customer Service Strategy: Handle front-line and escalated interactions across a diverse range of support topics, including Account management, General Inquiries, and Card Redemption processes
- Financial & Marketplace Support: Troubleshoot complex transactional issues related to Payouts, Payments, and Selling mechanics on the platform
- Technical Triage: Address technical and inventory concerns such as Imaging Issues, Vault storage inquiries, and Bug reporting, acting as the first line of defense for platform stability
- Voice of the Customer: Systematically categorize user Feedback to identify trends and effectively advocate for the customer to influence product roadmap priorities
- Workflow Improvement: Collaborate with business and operations teams to define root causes of recurring problems, helping to drive initiatives such as workflow redesigns or support automation
Requirements
- Detail Oriented: Strong attention to detail and the ability to identify and correct inaccuracies or misleading information
- Research Skills: Excellent research skills, with the ability to gather information from various sources to validate product or order accuracy
- Technical Proficiency: Strong understanding of Google Sheets, Docs, and similar collaborative tools
- Organizational Skills: Strong organizational skills and the ability to manage multiple tasks simultaneously
- Communication: Excellent written and verbal communication skills along with collaboration skills to work effectively with cross-functional teams
- Passion: Passion for card collecting and trading, and a demonstrated track record of going above and beyond to create excellent customer experiences
- Autonomy: Ability to work independently and meet deadlines in a remote environment
Benefits
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical triageworkflow improvementroot cause analysisbug reportingaccount managementtransactional issue resolutionfeedback categorizationsupport automation
Soft skills
detail orientedresearch skillsorganizational skillscommunicationcollaborationautonomypassion for card collectingcustomer advocacy