Head of Strategic Operations – Sr. Manager/Director

Collective

. Own the design of every Member Operations workflow as a productized funnel: structured inputs, orchestrated execution, automated feedback loops, measurable quality, SLA-bound delivery.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $190,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

BigQuerySQL

About the role

Key responsibilities & impact

Own the design of every Member Operations workflow as a productized funnel: structured inputs, orchestrated execution, automated feedback loops, measurable quality, SLA-bound delivery.
Own the Operations Intelligence Warehouse, the data layer that makes throughput, quality, variance, and capacity inspectable and decision-ready.
Implement statistical process control across all production workflows, replacing anecdote with evidence.
Build queuing and capacity models that drive staffing decisions and surface bottlenecks before they break the operation.
Encode standards into Policy-as-Code: automated enforcement of bookkeeping quality gates, tax scorecards, and AI exception logic.
Lead the prototype-to-Engineering handoff.
Build and lead a small team of operations analysts, process architects, and tool builders.

Requirements

What you’ll need

10+ years in operations strategy, applied operations research, industrial process engineering, or ops management at a high-volume service business.
A management-science mindset: throughput, utilization, queuing, variance, cycle time, and first-pass yield are your native vocabulary.
Deep SQL and data modeling skill (BigQuery preferred).
Hands-on fluency with low-code and AI-assisted application development (AppSheet, Retool, Bolt, Cursor, Claude Code, or similar).
Workflow and process design experience, including BPMN or equivalent.
Strong analytics chops across SPC, root cause, capacity modeling, and variance analysis.
A clear point of view on scaffolding vs. product.
Strong cross-functional communicator.

Benefits

Comp & perks

Remote-Friendly Environment: Flexibility to work from home while staying connected to the team.
Health & Wellness: $200 quarterly reimbursement to support your well-being.
Fresh Lunch: Provided on in-office days for those in a hybrid schedule.
Commuter Support: $150 monthly reimbursement for transit expenses for those in a hybrid schedule.
Time Off: Flexible PTO plus 14 company holidays.
Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.
Parental Leave: 16 weeks fully paid.
Retirement & Ownership: 401k plan plus an equity package.
Team Connection: Quarterly virtual events and an annual in-person summit.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata modelingstatistical process controlcapacity modelingworkflow designprocess engineeringBPMNanalyticsqueuingvariance analysis

Soft Skills

cross-functional communicationleadershipmanagement-science mindsetproblem-solvingteam buildinganalytical thinkingdecision-makingstrategic thinkingcollaborationadaptability