Collaborative Robotics

Account Manager

• Serving as the primary point of contact across multiple customer stakeholders and initiatives.
• Build trusted relationships across business-line, operational, clinical, and executive stakeholders while developing a deep understanding of customer priorities, healthcare delivery environments, and internal dynamics.
• Map key stakeholders and influence networks across the organization, identifying decision-makers, champions, and potential blockers.
• Develop a strong understanding of customer funding structures, timelines, initiatives, healthcare operating models, and internal decision processes to help move programs forward.
• Leverage knowledge of healthcare systems, hospital operations, and clinical workflows to serve as a trusted advisor and help customers identify, prioritize, and execute initiatives that drive operational and patient-care outcomes.
• Work cross-functionally with Sales, Flywheel, and Deployment teams to align internal efforts and deliver successful outcomes for the customer.
• Proactively manage expectations, resolve challenges, and keep complex initiatives moving forward in a fast-paced environment.
• Identify and drive opportunities for account growth, including renewals, expansions, and new use cases.
• Act as the internal customer advocate within Cobot, ensuring the right teams and resources at Cobot are aligned to support long-term success.
• Maintain a regular onsite presence at customer locations (MN, AZ, FL) to strengthen relationships, support ongoing initiatives, and build credibility with healthcare stakeholders.

Strategic Account Manager – Healthcare