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Working Student Customer Success
Collaboration.AiWorking student supporting customer success for innosabi’s SaaS innovation-management software. Configuring platforms, investigating customer requests, and maintaining Help Center content in Munich’s hybrid setup.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a foundational understanding of SaaS platforms and effective documentation practices while supporting customer success initiatives. Proficient in both German and English, with a structured approach to content maintenance and customer engagement.
Highest-signal resume keywords
SaaS Platform UnderstandingDocumentation SkillsCustomer Support ExperienceHTML KnowledgeCSS Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Technical UnderstandingContent MaintenanceTemplate ConfigurationReporting SupportHTMLCSS
Soft Skills
Careful Working StyleStructured ApproachCommunication Skills
Tools & Technologies
Help Center Management
Industry Keywords
Customer SuccessBusiness InformaticsInnovation Management
About the role
Key responsibilities & impact- Handle smaller platform configurations for customers, including adjustments to existing setups and templates
- Support reporting and investigate customer requests by identifying causes and documenting findings
- Maintain, revise, and add content to templates and the customer-facing Help Center
- Take on ongoing customer topics to support the Customer Success Manager team
- Learn about SaaS and innovation management through real customer projects
Requirements
What you’ll need- Enrolled student, ideally connected to business, business informatics, communications, or a related field
- Good German and English skills
- Basic technical understanding and willingness to learn a SaaS platform
- Careful, structured working style, especially for documentation and content maintenance
- First contact with HTML and CSS is a plus, but not required
Benefits
Comp & perks- Flexible hours that fit around your studies
- Hybrid work from the Munich office and remote
- AI tools such as Claude and Granola
- Access to standard Customer Success software including HubSpot, Jira, and Slack
- International team with flat hierarchies and short decision paths
- Structured onboarding
- Dedicated contact person
- Real responsibility from day one