Collaboration.Ai

Customer Success Manager

• Identify and execute upsell and cross-sell opportunities
• Work direction with Key Account Managers and Program Managers to support account growth initiatives
• Deliver onboarding and product training for new customers
• Monitor KPIs and provide proactive recommendations to ensure success
• Lead onboarding and implementation of new innovation platforms for your customers
• Manage project timelines, deliverables, and budgets while coordinating with all stakeholders
• Provide frontline technical support and communicate software issues to the development team
• Collect customer feedback and share actionable insights with the product team to improve usability and features
• Provide strategic advice on optimizing innovation processes using Collaboration.Ai methodologies and tools
• Analyze customer needs and recommend tailored approaches to drive engagement and impact
• Translate customer goals into actionable use cases and measurable success criteria
• Support customers in aligning their innovation strategies with digital transformation objectives
• Identifying improvement potential of internal processes and coordinating the implementation
• Partner with sales, product, and program management teams to deliver a seamless customer experience
• Work in coordination with Program Managers to support major contractual deliverables, milestones, features and functionality of our products for our customers
• Support new team members through knowledge sharing and mentorship
• Work closely with external partners and government stakeholders to ensure alignment and communication.

Chief Marketing Officer

• Prototype and launch AI powered marketing workflows to improve targeting, personalization, and speed.
• Build and ship MVPs of growth experiments using tools such as Retool, Bubble, Make, Zapier, Vercel, or lightweight scripts without requiring engineering support.
• Automate repetitive workflows using AI agents and no code tools.
• Develop positioning and messaging that make complex AI concepts understandable, approachable, and outcome focused.
• Partner closely with product and engineering to launch new AI capabilities.
• Leverage APIs, webhooks, and LLMs to build growth infrastructure and enable faster scaling.
• Create compelling, AI informed content across web, email, product, and sales assets.
• Build relationships with AI communities, partners, and influencers.

Customer Success Manager

Senior Marketing Director