Customer Support Specialist

COLIBRIX ONE

Customer Support Specialist assisting clients and partners with fintech-related inquiries. Collaborating to ensure effective technical issue resolution for payment systems and acquiring operations.

Posted 7/30/2026contractRemote • 🇬🇪 GeorgiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for payment systems and operations, with a strong understanding of payment processing and incident management. Proficient in communication in English and Russian, capable of explaining complex technical concepts clearly.

Highest-signal resume keywords

Fintech Industry ExperiencePayment Processing KnowledgeIncident Management SystemsTechnical Support SkillsBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment GatewaysPayment TerminalsData Transmission ProtocolsTechnical AnalysisProblem DiagnosisDocumentation SkillsSoftware Setup AssistanceTicketing SystemsCRM SystemsMonitoring Systems

Soft Skills

Excellent CommunicationOrganizational SkillsProactive MindsetProblem-Solving AbilityAdaptability

Tools & Technologies

IntercomJIRAGrafanaAsana

Industry Keywords

FintechTechnical SupportTransaction ProcessingClient Inquiries24/7 Customer Support

Tech Stack

Tools & technologies

Grafana

About the role

Key responsibilities & impact

Provide timely technical support to clients and partners regarding acquiring operations and payment systems
Register and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries
Perform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations
Resolve simple technical issues independently and escalate more complex problems when necessary
Advise clients on setting up and using software for payment operations
Document client inquiries, including problem descriptions, actions taken, and outcomes
Collaborate with other company departments to promptly address clients' technical issues

Requirements

What you’ll need

At least 1–2 years of relevant experience in the fintech industry
Excellent written and verbal communication skills in English and Russian
Knowledge of the principles of operation, payment terminals and payment gateways
Good understanding of the technical aspects of payment processing and standard data transmission protocols in this field
Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana)
Experience with any ticketing/CRM system
Quick learning ability and adaptability to new information
A proactive and problem-solving mindset with excellent organizational skills
Excellent communication skills and ability to explain complex technical concepts in simple terms
Ability to work in shifts, including both day and night, to ensure 24/7 customer support

Benefits

Comp & perks

Opportunity to shape the future of fintech solutions within a growing company
A collaborative and supportive team environment
Continuous learning and development opportunities to enhance your skills and career growth
Competitive salary
Paid vacation
Fully remote work