Sales Associate

Colibri Group

Sales Associate responsible for consultative sales in construction education. Engaging with potential customers, guiding them through course selection, and maintaining records.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Respond promptly to incoming sales inquiries via phone and email.
Qualify prospects by understanding their licensing needs and career goals.
Provide detailed information about construction education programs and requirements.
Guide customers through the course selection and enrollment process.
Process orders and maintain accurate records in the CRM system.
Conduct proactive outreach to potential customers and leads.
Follow up with prospects at key decision points in their buying journey.
Develop and maintain a pipeline of qualified opportunities.
Execute targeted outreach campaigns to specific customer segments.
Reconnect with past customers for continuing education opportunities.
Maintain expert knowledge of construction education products and licensing requirements.
Stay current on state-specific contractor licensing regulations.
Provide consultative guidance on education pathways and career development.
Recommend appropriate course packages based on customer needs.
Answer detailed questions about course content, format, and completion requirements.
Build and maintain strong relationships with prospective and current students.
Document all customer interactions and maintain accurate records in CRM.
Identify and communicate customer feedback to improve products and processes.
Resolve customer concerns and escalate issues appropriately.
Track and report on sales activities and results.
Participate in regular sales meetings and training sessions.
Collaborate with team members to share best practices and achieve team goals.
Maintain accurate student records and enrollment documentation.
Process payments and handle basic billing inquiries.
Coordinate with other departments to ensure smooth customer experience.
Complete required sales reports and documentation.
Assist with special projects and initiatives as needed.

Requirements

What you’ll need

Strong phone presence and excellent verbal communication skills.
Ability to listen actively and identify customer needs.
Experience with consultative selling techniques.
Strong organizational skills and attention to detail.
Ability to work independently while contributing to team goals.
Passion for helping others succeed.
Adaptability and willingness to learn new products and processes.
Extend and live the organization’s values.
Commitment to education and lifelong learning.
Experience in professional education preferred; higher education experience, K-12 experience, and other product experience considered.
Experience with LMSs, CRMs, project management software, call center phone systems, and organizational tools.
High School diploma required, bachelor’s degree preferred.
Minimum 2+ years in a phone sales role.
Relevant industry training preferred but not required.

Benefits

Comp & perks

Colibri Group welcomes applicants from all backgrounds and experiences.
Commitment to building a diverse and inclusive workplace.
Encouragement to apply even if not meeting every requirement.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

consultative selling techniquessales reportingcustomer relationship managementorder processingpipeline developmentcourse selection guidancecustomer feedback communicationbilling inquiries handlingenrollment documentationsales activity tracking

Soft Skills

verbal communicationactive listeningorganizational skillsattention to detailindependenceteam collaborationadaptabilitypassion for helping otherscommitment to educationcustomer relationship building

Certifications

High School diplomabachelor's degree