Consumer Insights Analyst

Colibri Group

Analyze customer feedback and insights using Qualtrics as a Consumer Insights Analyst. Collaborate with teams to enhance customer satisfaction through data-driven insights.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support the Consumer Insights team in managing and evolving Voice of the Customer programs across brands, including surveys tied to key customer interactions
Help build, maintain, and troubleshoot survey workflows, automations, and integrations within Qualtrics and connected platforms
Design, launch, and manage ad hoc surveys and research projects in partnership with stakeholders across marketing, product, and other business teams
Analyze quantitative and qualitative research findings to identify trends, opportunities, and actionable customer insights
Create clear, well-organized reports and presentations that translate data into meaningful recommendations for business partners
Present insights to cross-functional teams and serve as a trusted partner in helping stakeholders interpret research results
Partner with internal teams across multiple ecosystems to support their ongoing research needs and prioritize high-impact work
Collaborate closely with the Consumer Insights team to expand in-house capabilities and reduce reliance on external support where appropriate
Maintain accuracy and consistency in research execution, data handling, and reporting deliverables.
Contribute to team projects that support broader business initiatives and strategic decision-making
Complete other duties and special projects as assigned

Requirements

What you’ll need

Bachelor's degree in Market Research, Business, Marketing, Psychology, Social Sciences, or a related field (or equivalent experience)
2-5 years of proven experience in a consumer insights, market research, customer insights, or analyst role
Hands-on experience with Qualtrics, including survey programming, workflow automation, and platform integrations
Strong analytical skills with the ability to synthesize research data into clear findings and business-focused recommendations
Experience supporting both structured feedback programs and ad hoc research initiatives
Confidence creating reports and presenting insights to stakeholders in a clear, consultative manner
Strong interpersonal and communication skills, with the ability to work effectively across teams and functions
Excellent organization and project management skills, with the ability to manage multiple priorities in a remote environment
Comfort working in a growing function where processes may evolve and team members contribute across a range of initiatives
Experience in education, certification, or a similarly customer-focused industry is helpful, but not required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Colibri Group Website LinkedIn All Job Openings 1001 - 5000 employees 📚 Education 🤝 B2B 💸 Finance Education
B2B
Finance Colibri Group is a leader in the field of professional education, dedicated to helping individuals advance and adapt in their careers. The company provides first-class learning experiences tailored to various professions, including real estate, healthcare, financial services, teaching, valuation, and accounting. Colibri Group prides itself on a holistic approach to professional learning, offering engaging educational programs, mentorship opportunities, and resources that align with the interests and goals of its students. Through its programs, Colibri Group empowers millions of professionals to achieve their career objectives and thrive in various industries. Consumer Insights Analyst Job not on LinkedIn 🔥 1 minute ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Business Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the Consumer Insights team in managing and evolving Voice of the Customer programs across brands, including surveys tied to key customer interactions
Help build, maintain, and troubleshoot survey workflows, automations, and integrations within Qualtrics and connected platforms
Design, launch, and manage ad hoc surveys and research projects in partnership with stakeholders across marketing, product, and other business teams
Analyze quantitative and qualitative research findings to identify trends, opportunities, and actionable customer insights
Create clear, well-organized reports and presentations that translate data into meaningful recommendations for business partners
Present insights to cross-functional teams and serve as a trusted partner in helping stakeholders interpret research results
Partner with internal teams across multiple ecosystems to support their ongoing research needs and prioritize high-impact work
Collaborate closely with the Consumer Insights team to expand in-house capabilities and reduce reliance on external support where appropriate
Maintain accuracy and consistency in research execution, data handling, and reporting deliverables.
Contribute to team projects that support broader business initiatives and strategic decision-making
Complete other duties and special projects as assigned 🎯 Requirements
Bachelor's degree in Market Research, Business, Marketing, Psychology, Social Sciences, or a related field (or equivalent experience)
2-5 years of proven experience in a consumer insights, market research, customer insights, or analyst role
Hands-on experience with Qualtrics, including survey programming, workflow automation, and platform integrations
Strong analytical skills with the ability to synthesize research data into clear findings and business-focused recommendations
Experience supporting both structured feedback programs and ad hoc research initiatives
Confidence creating reports and presenting insights to stakeholders in a clear, consultative manner
Strong interpersonal and communication skills, with the ability to work effectively across teams and functions
Excellent organization and project management skills, with the ability to manage multiple priorities in a remote environment
Comfort working in a growing function where processes may evolve and team members contribute across a range of initiatives
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Hard Skills & Tools

survey programmingworkflow automationdata analysisquantitative researchqualitative researchreport creationpresentation skillscustomer insightsmarket researchad hoc research

Soft Skills

analytical skillsinterpersonal skillscommunication skillsorganizational skillsproject management skillsconsultative mannercollaborationadaptabilityprioritizationstakeholder engagement