Colibri Group

Customer Success Manager

Colibri Group

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity.
  • Colibri is a pioneer of online professional education, serving >1 million customers annually.
  • Position Overview: Key Account Customer Success Manager providing daily support, guidance and growth opportunities to customers; responsible for customer advocacy, journey mapping, proactive account management, satisfaction, upsell/cross-sell/renewal, support product adoption, and establishing referenceable customer base.
  • What You'll Do: Daily delivery of Colibri solutions; define success plans; help customers extract maximum value; build understanding of client and industry segmentation; ownership of customer engagement; establish and grow value-based relationships; serve as voice of the customer; account retention, growth and upsell/cross-sell; drive customer references and case studies.

Requirements

  • Bachelors' Degree Required
  • Financial Services Experience Preferred
  • Experience providing SaaS customer-facing account management.