Customer Service Manager
Coles Group
full-time
Posted on:
Location Type: Office
Location: Claremont • Australia
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About the role
- Full accountability for the day-to-day running of the customer service department and front of store operations.
- Responsibility for checkouts and customer service desk.
- Contributing to an exceptionally presented, welcoming and engaging store for customers, team members and the local community.
Requirements
- Previous experience working in a fast-paced customer facing environment.
- Proven leadership experience to lead, coach and develop your team to meet sales targets.
- Maintain excellent service standards and keep the checkout area clean and safe.
- Drive a one team culture prioritizing team members' health, safety and wellbeing.
- Be customer obsessed and continually seek to better understand diverse customers.
Benefits
- Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
- Additional periods of double discount (10%) at various times throughout the year.
- Hotdeals exclusive to team members that translate into additional savings.
- Recognition linked to Coles values through ‘mythanks’.
- Accumulate points to redeem for gifts and electronic gift cards from an extensive range of retailers.
- Comprehensive induction, management and people leadership training provided.
- Access to novated leasing for eligible team members.
- Annual team member share plan offer to purchase Coles Group shares with regular pre-tax salary sacrifice deductions.
- Paid parental leave to support balancing work and family.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcoachingteam developmentcustomer servicecommunicationcustomer obsessionhealth and safety prioritizationengagementproblem-solvingadaptability