Customer Service Manager
Coles Group
full-time
Posted on:
Location Type: Office
Location: Manly Peninsula • Australia
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About the role
- Full accountability for the day-to-day running of the customer service department and front of store operations
- Responsible for our checkouts and customer service desk
- Contribute to a store which is exceptionally presented, welcoming and engaging for customers, team members and local community.
Requirements
- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- Maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- Drive a one team culture focusing on team members health, safety and wellbeing
- Customer obsessed and continually seek to understand diverse customers to ensure outstanding shopping experience.
Benefits
- Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
- Additional periods of double discount (10%) at various times throughout the year.
- Hotdeals exclusive to team members that translate into additional savings.
- Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’.
- Accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Comprehensive induction, management and people leadership training provided.
- Access to novated leasing for eligible team members.
- Annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- Permanent team members paid parental leave to support in balancing work and family.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcoachingteam developmentcustomer servicecommunicationteamworkproblem-solvingcustomer engagementhealth and safetywellbeing