Support Engineer – Technology
Coles Group
full-time
Posted on:
Location Type: Hybrid
Location: Hawthorn East • Australia
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About the role
- As a Support Engineer within our Data and Artificial Intelligence team, you will be working to support a computer vision enabled software platform as it scales to hundreds of stores.
- This includes data analysis, implementation, deployment, and solution monitoring.
- Working in an innovation team, you will contribute to a range of project types including research works, rapid experimentation, proof-of-concepts, and productionised solutions.
- Analyse the performance of different solutions to select the best for the given use case.
- Monitor our deployed systems.
- Carrying out preventative maintenance to ensure minimal downtime of the solution in stores.
- Analyse data from deployed solutions to create insights and reports for stakeholders.
- Perform evaluations of third-party tools to assist with monitoring and/or dashboarding for the solution.
- Remedy any incidents that cause downtime to the solution.
Requirements
- Work experience in a relevant field (e.g. computer science, software engineering, technical support).
- An understanding of container build, deployment and runtime e.g. Docker or Podman
- Comfortable working in a headless Linux operating system, Redhat in particular.
- Demonstrated experience coding in Python, experience with the Kubernetes, kafka, GitOps.
- Experience with Ansible tools
- Experience in K3s and AKS will be highly desirable
- Experience with Azure Cloud platform especially Azure monitor
- Experience with Kusto Query Language (KQL) to build Azure dashboards and alerts
- Some experience with metric monitoring tools for data streams
- Excellent problem solving and debugging skills.
- Some exposure to cloud services (e.g. Azure, AWS or GCP).
Benefits
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscomputer visionPythonDockerKubernetesKafkaAnsibleK3sAKSKusto Query Language
Soft Skills
problem solvingdebugging