Customer Service Manager
Coles Group
full-time
Posted on:
Location Type: Office
Location: Ingham • Australia
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About the role
- Full accountability for day-to-day running of the customer service department.
- Responsible for checkouts and customer service desk operations.
- Contribute to a store that is presented, welcoming, and engaging.
Requirements
- Previous experience working in a fast-paced customer facing environment.
- Proven leadership experience to lead, coach and develop your team.
- Maintain excellent service standards, keeping the checkout area clean and safe.
- Drive a one team culture prioritizing team members' health and safety.
- Be customer obsessed to ensure an outstanding shopping experience.
Benefits
- Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
- Additional periods of double discount (10%) at various times throughout the year.
- Hotdeals exclusive to team members that translate into additional savings.
- Recognition linked to Coles values through the digital recognition platform ‘mythanks’.
- Comprehensive induction, management and people leadership training.
- Access to novated leasing for eligible team members.
- Annual team member share plan offer to purchase Coles Group shares.
- Paid parental leave to support balancing work and family.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcoachingteam developmentcustomer servicecommunicationteamworkproblem-solvingorganizational skillsattention to detailcustomer obsession