Customer Service Manager
Coles Group
full-time
Posted on:
Location Type: Office
Location: Ashfield • Australia
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About the role
- Full accountability for the day-to-day running of the customer service department and front of store operations
- Responsibility for our checkouts and customer service desk
- Contributing to a store which is exceptionally presented, welcoming and engaging for customers, team members and local community
Requirements
- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- To maintain excellent service standards
- To keep the checkout area clean and safe for our team and customers
- To drive a one team culture which puts our team members health, safety and wellbeing first
- To be customer obsessed and continually seek to better understand our diverse customers
Benefits
- 5% discount all year round on Supermarket and Liquor online and in-store purchases
- Additional periods of double discount (10%) at various times throughout the year
- Hotdeals exclusive to team members that translate into additional savings
- Give and receive recognition linked to Coles values through our digital recognition platform ‘mythanks’
- Comprehensive induction, management and people leadership training provided
- Access to novated leasing for eligible team members
- Annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingteam developmentcustomer servicecommunicationcustomer obsessionhealth and safety awarenessorganizational skillsproblem-solvinginterpersonal skills