Click & Collect Manager
Coles Group
full-time
Posted on:
Location Type: Office
Location: Cardinia • Australia
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About the role
- Full accountability for the day-to-day running of the online department
- Contributing to a customer experience that’s welcoming and inspiring for customers, team members and community.
- Leading a team of Personal Shoppers for online orders.
- Ensuring efficient operation of the click and collect / concierge service and deliveries.
Requirements
- Leadership experience with the ability to coach and develop your team
- Take a team approach to meeting sales targets, cost control and rostering needs
- Ensure Coles’ visual merchandising, safety, compliance and stock management standards are met
- Be customer obsessed and seek to understand diverse customers
- Drive a one team culture that recognises and celebrates success.
Benefits
- Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
- Additional periods of double discount (10%) at various times throughout the year.
- Hotdeals exclusive to team members that translate into additional savings.
- Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’.
- Accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Comprehensive induction, management and people leadership training provided.
- Access to novated leasing for eligible team members.
- Become a part-owner of the Coles Group through the annual team member share plan offer.
- Paid parental leave to support balancing work and family.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingteamworkcustomer obsessioncommunicationteam culturesuccess recognition