Customer Service Manager
Coles Group
full-time
Posted on:
Location Type: Office
Location: Spring Farm • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Full accountability for the day-to-day running of the customer service department and front of store operations.
- Responsibility for checkouts and customer service desk.
- Contribute to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.
Requirements
- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience
- Ability to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- Excellent service standards, keeping the checkout area clean and safe
- Drive a one team culture prioritizing health, safety and wellbeing
- Customer obsession and understanding diverse customers’ needs
Benefits
- Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
- Additional periods of double discount (10%) at various times throughout the year.
- Hotdeals exclusive to team members that translate into additional savings.
- Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Comprehensive induction, management and people leadership training provided.
- Novated leasing for eligible team members.
- Become a part-owner of the Coles Group through our annual team member share plan offer.
- Paid parental leave to support balancing work and family.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingteam developmentcustomer servicecommunicationhealth and safety prioritizationcustomer obsessionunderstanding diverse customer needs