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Customer Sales Engineer
CoLab SoftwareCustomer Solutions Engineer helping CoLab’s AI platform transform aerospace and defense engineering workflows. Delivering demos, deploying AI capabilities, leading change management, and expanding adoption across customer accounts.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mechanical engineering and change management, with a strong ability to communicate complex topics effectively to diverse audiences. Proven experience in deploying AI capabilities and enhancing customer workflows in aerospace and defense environments.
Highest-signal resume keywords
Mechanical Engineering BackgroundDeep Knowledge of CAD/PLM ToolsChange Management ExperienceCustomer Success ExperienceStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI Capabilities DeploymentWorkflow MappingDesign Review ProcessesEngineering Process ImprovementProduct Development Experience
Soft Skills
Strong Relationship BuildingTailored CommunicationTeam-Oriented MindsetAbility to Simplify Complex TopicsPresentation Skills
Industry Keywords
Aerospace Domain ExpertiseAutomotive Industry ExposureHeavy Equipment Industry ExposureMedical Devices Industry ExposureConfiguration Management
About the role
Key responsibilities & impact- Prepare and deliver engaging, specific demos showcasing how CoLab addresses customer pain points and delivers value
- Partner with Account Executives and Customer Success Managers to solve customer problems across mechanical design and engineering use cases
- Understand customers’ current-state workflows, pain points, and business outcomes
- Map customer workflows to CoLab capabilities and challenge customers on new ways of working
- Advise customers and prospects on AI possibilities in mechanical engineering
- Partner with Product Managers on new product initiatives and share customer insights with Product
- Instruct cross-functional teams on engineering topics
- Work with Sales, Customer Success, Marketing, and Product to improve go-to-market strategy and customer experience
- Map design review and engineering workflows and define adoptable target-state processes
- Lead change management and durable deployment of new engineering ways of working
- Deploy and tune CoLab AI capabilities against customer standards, checklists, and design guidelines
- Articulate business value, ROI, and impact to technical and non-technical stakeholders
- Expand adoption into new teams, programs, and sites within customer accounts
- Apply aerospace and defense domain expertise, including configuration management, program review gates, supplier and prime dynamics, and export-controlled environments
- Travel to quarterly team weeks, customer on-sites, and industry conferences
Requirements
What you’ll need- Broad industry exposure in automotive, aerospace, heavy equipment, medical devices, or another complex mechanical industry
- Comfortable presenting to technical and C-level audiences and translating engineering problems into business outcomes
- Ability to work cross-functionally with Sales, Product, Marketing, and Customer Success
- Strong communication skills and ability to tailor technical discussions to different audiences
- Ability to manage multiple strategic and tactical initiatives in parallel
- Deep knowledge and experience with CAD/PLM tools
- Ability to understand use cases and demonstrate industry domain expertise to establish customer credibility
- Ability to simplify complex topics
- Mechanical engineering background
- Real-world experience in product development, engineering processes, and design in an aerospace and defense environment
- Experience with change management and rolling out new tools or processes in an engineering environment
- Team-oriented ownership mindset
- Ability to build trust and strong relationships with customers and internal stakeholders
- Excellent communication and presentation skills
- Ability to create content, deliver demos, and autonomously meet demanding timelines
- Solutions engineering or customer success experience is a bonus
Benefits
Comp & perks- Executive stock options package
- Canada: extended health and benefits package
- Canada: unlimited paid vacation
- Canada: RRSP matching
- USA: health and dental insurance covered at 100% for the employee
- USA: unlimited PTO
- Fully remote work flexibility within Canada or the USA
- Quarterly in-person team weeks
- Customer on-site and conference travel opportunities