CoinTracker

Senior User Researcher

CoinTracker

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $140,000 - $175,000 per year

Job Level

Senior

About the role

  • Conduct strategic research initiatives that shape company direction
  • Partner with product teams on high-stakes decisions requiring research evidence
  • Synthesize insights across all customer touchpoints monthly
  • Present findings to executive team when needed
  • Build and evolve research roadmap aligned with company OKRs
  • Build and maintain research repository and insight management system
  • Create research templates and playbooks for common study types
  • Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards
  • Manage research tools and participant recruitment infrastructure
  • Measure and improve research velocity and impact metrics

Requirements

  • 5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments
  • Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments
  • Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use
  • Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product
  • Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact
  • Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails
  • Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)
  • Fintech/crypto or DeFi experience is a strong plus
Benefits
  • equity in CoinTracker
  • medical
  • dental
  • vision
  • 401(k)
  • life insurance
  • PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
user researchqualitative interviewingsurvey skillsquantitative skillsresearch operationsinsight synthesisproduct analyticsresearch metricsresearch methodologiesworkshop facilitation
Soft skills
strategic thinkingcommunicationcollaborationcoachingadaptabilityproblem-solvinginsight deliverytrainingproject managementcritical thinking