CoinTracker

Seasonal Customer Support Contractor

CoinTracker

contract

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $55 - $69 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
  • Work directly with users, and on a wider range of complex tasks that contribute to the team's goals, resolving an average of 40 support tickets each week with exceptional quality.
  • Maintain a customer satisfaction (CSAT) score of at least 85%.
  • Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.

Requirements

  • 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
  • Able to connect deeply with customers, understand needs and communicate with Empathy
  • Effortless navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc…)
  • Independently prioritizes work to get back to customers efficiently
  • Identifies opportunities to communicate proactively to engage with customers
  • Able to support Customer Support needs daily with exceptional quality
  • Relationships with Customers increase perception of CoinTracker in the marketplace
  • Seeks solutions for complex crypto problems, will not rest until there is a clear outcome.
  • Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity.
  • Understands that our job is to help and enable our customers; positions all communications with that in mind.
  • Knows that it is about “them” not “us”.
Benefits
  • Awesome benefits 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceempathyproblem-solvingcommunicationrelationship buildingprioritizationproactive engagementquality assurancecomplex problem resolutioncustomer satisfaction