Coins.ph

Account Management, Crypto Associate

Coins.ph

full-time

Posted on:

Location Type: Hybrid

Location: Taguig City • Philippines

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About the role

  • Serve as a primary escalation point for complex customer concerns related to crypto transactions and account issues.
  • Work closely with cross-functional teams to investigate and resolve customer issues efficiently.
  • Oversee and support the handling of daily customer inquiries, ensuring accurate and professional responses.
  • Monitor ticket queues and team performance to ensure service level agreements are met.
  • Prepare weekly and monthly reports tracking team performance and operational pain points.
  • Stay updated on new product features and train the team appropriately.
  • Develop strategies to improve customer experience and support quality.

Requirements

  • 1-2 years of experience in customer support, account management, or crypto/financial operations.
  • Bachelor's degree in any field.
  • Strong analytical skills and working knowledge of Google Suite programs.
  • Strong verbal and written communication skills in both English and Filipino.
  • Highly flexible and able to thrive in a fast-paced work environment.
  • Ability to resolve complex issues efficiently under pressure.
  • Detail-oriented with the ability to work independently with minimal supervision.
  • Demonstrated drive, ownership, and execution mindset with a proven track record of results.
  • Experience mentoring, supporting, or guiding junior team members is preferred.
  • Technical and customer service experience in fintech, crypto, or financial services is a plus.
  • Amenable to shifting schedules: morning, mid-shift, and graveyard shifts.
Benefits
  • Meaningful Collaborations - work cross-functionally to improve customer experience.
  • Scalable Growth - opportunities for career advancement with an expanding organization.
  • A Space For Bright Ideas - culture that welcomes new ideas backed by data.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportaccount managementcrypto transactionsfinancial operationsanalytical skillsGoogle Suite
Soft Skills
verbal communicationwritten communicationflexibilityproblem-solvingdetail-orientedindependencementoringownershipexecution mindset
Certifications
Bachelor's degree