Coins.ph

KYC Associate

Coins.ph

full-time

Posted on:

Location Type: Hybrid

Location: Taguig City • Philippines

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About the role

  • Manage day-to-day e-KYC and KYB verification processes, handling hundreds of customer and business onboarding submissions daily.
  • Conduct thorough CDD/EDD on both retail and business accounts, ensuring completeness, accuracy, and compliance with internal and regulatory policies.
  • Assess and assign risk levels to customers and business entities, escalating suspicious or high-risk cases for further review.
  • Own the onboarding experience from a compliance lens, helping streamline and improve workflows for faster and safer customer activation.
  • Support the development and enforcement of internal KYC/KYB policies and procedures, ensuring operational consistency and regulatory alignment.
  • Identify pain points in the onboarding and verification processes; work with Product, Compliance, and Engineering to implement process improvements.
  • Assist with audits and regulatory reporting related to onboarding and KYC/KYB activities.
  • Serve as a senior quality checker, mentoring junior analysts and monitoring adherence to SLAs and quality benchmarks.
  • Stay up to date with evolving AML/KYC regulations, fraud trends, and fintech compliance best practices.
  • Ensure the secure handling and protection of all customer and business data in line with privacy and confidentiality standards.

Requirements

  • 5+ years of experience in KYC and KYB, with strong exposure to e-KYC operations in a fintech, digital bank, lending companies, or high-growth financial services environment.
  • Demonstrated experience in customer and business onboarding, with a focus on high-volume operational environments.
  • Deep understanding of KYC/CDD/EDD frameworks, AML guidelines, and regulatory compliance requirements (preferably within the APAC region)
  • Familiarity with KYB documentation, entity verification, UBO identification, and risk profiling for businesses.
  • Bachelor’s degree in Business, Finance, Legal Studies, or a related field
  • Excellent attention to detail and risk assessment skills.
  • Proficient in Google Workspace (Sheets, Docs, Slides); knowledge of onboarding platforms, CRM systems, or KYC tools is a plus.
  • Clear and concise communicator in both English and Filipino, able to explain compliance requirements to internal teams and customers.
  • Strong organizational skills, capable of multitasking under pressure in a fast-paced, high-growth environment.
  • Discreet, trustworthy, and committed to handling sensitive information with integrity.
Benefits
  • Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
  • Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
  • A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYCKYBCDDEDDAMLrisk assessmententity verificationUBO identificationregulatory complianceprocess improvement
Soft Skills
attention to detailcommunicationorganizational skillsmultitaskingintegritymentoringproblem-solvingdiscretiontrustworthinessadaptability