Customer Retention Representative – Contract
CoinFlip
contract
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteSalary
💰 ZAR 15,000 - ZAR 22,000 per month
Job Level
Junior
About the role
- Following up on abandoned potential customer registrations via WhatsApp messages and outbound phone calls
- Assisting customers with a white glove level of service to register in order to transact
- Following up on abandoned and/or uncompleted ATM transactions via WhatsApp messages and outbound phone calls
- Engaging with potential customers in a professional, friendly, and helpful manner
- Providing product information, pricing clarification, and basic support where required
- Accurately updating customer interactions and outcomes on the CRM or tracking system
- Escalating complex queries or issues to the relevant sales or support team
- Maintaining consistent follow-up schedules to maximize conversion rates
Requirements
- Previous experience in customer service, admin support, sales support, or call center environments preferred
- Experience with online sales or e-commerce environments advantageous
- Relevant Tertiary Qualification preferred
- Relevant CRM experience preferred
- Minimum typing speed of 30 WPM
- Troubleshooting experience, Microsoft Office familiarity preferred
Benefits
- Health insurance
- Paid time off
- Performance-based bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM experiencetyping speed 30 WPMtroubleshootingMicrosoft Office
Soft skills
customer serviceprofessional communicationfriendly demeanorhelpfulnessfollow-upproblem-solving
Certifications
relevant tertiary qualification