CoinFlip

Workplace Technology Support Specialist

CoinFlip

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇿🇦 South Africa

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Salary

💰 ZAR 253,000 - ZAR 299,999 per year

Job Level

Junior

Tech Stack

ITSMMacOSPython

About the role

  • Provide Tier ½ technical support for end-user devices, collaboration tools, and SaaS applications
  • Troubleshoot hardware, software, network, and access issues across Windows, macOS, and mobile platforms
  • Maintain IT support ticketing in Jira Service Management, ensuring timely resolution and SLA adherence
  • Assist in onboarding and offboarding of employees, including account setup, device provisioning, and access management
  • Escalate complex issues to the Workplace Technology Support Lead or other teams as needed
  • Deploy, configure, and support laptops, desktops, mobile devices, and peripherals
  • Manage and enforce security policies via MDM solutions
  • Perform routine maintenance, updates, and patches on IT-supported devices
  • Assist with IT asset management, tracking devices throughout their lifecycle
  • Support Microsoft 365, Teams, SharePoint, and other collaboration tools
  • Assist with user account provisioning, permissions management, and access troubleshooting
  • Provide guidance to employees on IT best practices, security awareness, and self-service solutions
  • Identify common support trends and work with the team to implement self-service solutions and automation
  • Document troubleshooting guides, FAQs, and IT support procedures
  • Assist in testing and rolling out new workplace technology solutions

Requirements

  • 1-3 years of IT support, help desk, or workplace technology support
  • Strong troubleshooting skills in Windows, macOS, and mobile device environments
  • Experience with Microsoft 365, Teams, and SaaS application administration
  • Familiarity with ITSM ticketing tools
  • Understanding of basic networking concepts, identity & access management, and security best practices
  • Strong customer service, communication, and documentation
  • Nice to have: Experience with MDM solutions
  • Basic scripting or automation experience in PowerShell, Bash, or Python
  • IT certifications such as CompTIA A+, Microsoft 365 Certified, or ITIL Foundation
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement savings plan with company match up to 4%
  • Performance based bonuses
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingWindowsmacOSmobile devicesMicrosoft 365TeamsSaaS applicationsMDM solutionsscriptingautomation
Soft skills
customer servicecommunicationdocumentationproblem-solvingteam collaborationguidancesecurity awareness
Certifications
CompTIA A+Microsoft 365 CertifiedITIL Foundation