Bitcoin Store Manager
CoinFlip
full-time
Posted on:
Location Type: Office
Location: Milan • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive Growth & Sales
- Engage every customer who walks in — educate, build trust, and close the sale.
- Hit and exceed sales targets by generating repeat business, referrals, and local excitement.
- Spot opportunities for growth and take action.
- Act as the in-store crypto expert and trusted guide.
- Deliver a smooth, friendly, and transparent experience every time.
- Build long-term relationships that create loyal, returning customers.
- Provide remote customer support (phone, chat, ticketing) when needed.
- Collaborate with the team to improve customer experience and optimize service processes.
- Handle compliant and accurate transactions with care and precision.
- Keep the store running smoothly, organized, and visually sharp.
- Take responsibility for opening, closing, and maintaining the store’s presentation and standards.
- Build Community
- Represent CoinFlip at local events, meetups, and community activities.
Requirements
- Strong sales motivation and a clear commercial mindset
- Mandatory knowledge of the crypto world: personal use or familiarity with wallets, exchanges, tokens, blockchain, etc.
- Excellent communication and interpersonal skills
- Excellent problem-solving and decision-making abilities, with a customer-centric mindset
- Self-motivated, proactive and able to work effectively in a fast-paced startup-esque environment
- Ability to adapt to changes and embrace innovation in the evolving crypto landscape
- Native Italian and fluent English
Benefits
- Health insurance
- Retirement savings plan with company match up to 4%
- Performance based bonuses
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
crypto knowledgewalletsexchangestokensblockchain
Soft skills
sales motivationcommunication skillsinterpersonal skillsproblem-solvingdecision-makingcustomer-centric mindsetself-motivatedproactiveadaptabilityinnovation