Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines.
Proactively seek opportunities to tackle challenging and impactful assignments
Assist on 2LoD reviews and provide timely responses to findings
Lead calibrations & office hours supporting other QA analysts
Conduct root cause analysis on thematic issues
Identify procedural gaps or inconsistencies and provide proposed solutions
Conduct training of new QA and QC joiners along with validating their practice cases
Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
Support agents in addressing their queries on complex procedural requirements
Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
Requirements
6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
ACAMS or equivalent AML qualification
Experience in assisting, developing, and producing metrics and reporting
Strong written/verbal communication, critical thinking, and problem-solving skills
Highly-motivated, analytical, organized, innovative, and adaptive
Multi-tasking ability, team-oriented, and a self-starter
Proven ability to work collaboratively with global partners in other functional units
Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
Ability to work with limited direction from management when situations occur
Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Benefits
target bonus
target equity
benefits including medical, dental, and vision
Team and company-wide offsites held multiple times annually (attendance supported)
Reasonable accommodations for individuals with disabilities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
QA reviewsroot cause analysismetrics reportingaudit executionfinancial crime investigationprocedural gap identificationtraining and validationcompliance operationsregulatory requirementsBSA/AML laws