Bachelor’s degree or equivalent practical experience in a legal support role.
5+ years of experience as a paralegal or legal assistant in a law firm or in‑house legal department (including corporate, commercial, product, privacy, regulatory, or litigation support).
Experience supporting recurring legal workflows (e.g., content updates, regulatory responses, template maintenance, CX escalations) and working with multiple stakeholders across teams.
Strong organizational skills and attention to detail; able to manage multiple workstreams and deadlines in a fast‑paced environment.
Excellent written and verbal communication skills, including the ability to summarize complex issues clearly and concisely for non‑lawyers.
Comfort working with documents, spreadsheets, and content management tools (e.g., Google Docs/Sheets/Slides, contract tools, CMS, trackers).
Sound judgment and the ability to recognize when to escalate issues to attorneys.
High integrity, discretion, and comfort working with confidential information.
Team‑oriented and collaborative; able to work across Legal and with cross‑functional partners in CX, Product, Compliance, Finance, and other teams.
Bias toward action and efficient execution; comfortable operating in an environment with evolving priorities and tight timelines.
Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

legal content managementincident triageregulatory coordinationcompliance supportlegal workflowstemplate maintenancecustomer experience supportdocument managementspreadsheetsgenerative AI tools

Soft Skills

organizational skillsattention to detailwritten communicationverbal communicationsound judgmentintegritydiscretionteam-orientedcollaborativebias toward action

Certifications

Bachelor’s degreelegal support certification