Technical Support Manager

Cohesity

Technical Support Manager leading Cohesity’s AI-powered data security support teams across North America. Managing support organizations, customer experience, operational excellence, and talent development.

Posted 8/5/2026full-timeHeathrow • Florida, Minnesota • 🇺🇸 United StatesSeniorLead💰 $112,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing high-performing technical support teams while driving operational excellence and enhancing customer experiences. Leverages cross-functional collaboration and effective communication to influence stakeholders and implement efficient processes.

Highest-signal resume keywords

Leadership Experience Managing TeamsCustomer-Facing ExperienceCross-Functional Partnership SkillsStrong Presentation SkillsAbility to Leverage AI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Support ManagementOperational ExcellenceProcess ImprovementTeam DevelopmentCustomer Experience Management

Soft Skills

Coaching and MentoringEffective CommunicationRelationship BuildingPositive Leadership StyleEmpathy in Customer Relationships

Tools & Technologies

AI Tools

Industry Keywords

Data ProtectionNetBackupCustomer SupportTechnical SupportCollaboration

About the role

Key responsibilities & impact

Lead the TSDI organization for the Data Protect, NetBackup, and Appliance product lines across North America
Manage multiple teams of individual contributors across functional and technical customer support
Drive operational excellence and continuous improvement
Partner with cross-functional teams to strengthen the technical support experience and create competitive advantage
Coach, mentor, and develop technical support engineers and emerging leaders
Influence leaders across the organization to drive alignment and collaboration
Communicate goals, priorities, and execution across teams and functions
Build relationships with peers and key stakeholders to enable effective decision-making
Hire, develop, and retain individual contributors and people leaders
Own and improve execution of the customer experience
Drive Enterprise, Platinum, Premier, and U.S. Citizen Support offerings
Serve as the voice of the customer by partnering with Product and Engineering teams

Requirements

What you’ll need

Bachelor’s degree
7–10 years of experience in the support industry, preferably technical support
Ability to lead and motivate large teams through change
Proven success delivering world-class customer and employee experiences
Leadership experience managing and developing employees
Experience building and leading high-performing teams
Experience partnering with leaders to build collaborative cultures
Strong presentation and communication skills
Ability to collaborate effectively with support leaders
Strong cross-functional partnership skills with Engineering, Product Management, Sales, and Global Customer Support
Customer-facing experience, including executive presence and empathy in escalations and customer relationships
Positive, energetic, and visible leadership style
Strong sense of urgency and bias for action
Ability to attract, retain, mentor, and develop talent at all levels
Passion for customer success and ability to implement efficient processes and systems
Ability to leverage AI tools to enhance productivity, streamline workflows, and support decision-making
Legal right to work in the job location

Benefits

Comp & perks

Bonus compensation may be available
Equity grants may be available
Health and wellness benefits
Vacation
Paid holidays
Refresh days
401(k) retirement plan
Life insurance coverage
Disability insurance coverage
Other company benefits as offered