Senior Technical Account Manager

Cohesity

Senior Technical Account Manager at Cohesity advocating for customer success and product evolution. Engaging with customers to enhance satisfaction and drive adoption of AI-powered data security solutions.

Posted 7/25/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success practices, focusing on customer advocacy, product adoption, and operational metrics to enhance customer satisfaction and retention. Proficient in leveraging data-driven insights and communication skills to drive customer engagement and support strategic initiatives.

Highest-signal resume keywords

Customer AdvocacyAccount ManagementOperational MetricsCommunication SkillsFluent German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health MetricsProduct Adoption StrategiesBusiness Operations ExpertiseData AnalysisReport Creation

Soft Skills

Empathy for CustomersPersuasionNegotiationConsensus BuildingContinuous Learning

Tools & Technologies

AI ToolsDashboardsCustomer Feedback Systems

Industry Keywords

Recurring Revenue Business ModelsCustomer Lifecycle ImprovementsTime to Value (TtV)Upsell and Cross-Sell PotentialVoice of Customer

About the role

Key responsibilities & impact

Increase the lifetime value of the Customer through greater advocacy, serving as a customer advocate in the evolution of our products and platform functionality integral to the customer's success.
Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores.
Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and Net Retention Rate and churn.
Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV).
Work closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while addressing any issues putting renewals at risk.
Engage broadly across the Customer organization from users through to C-Level/Influencer as required.
Ensure customer feedback and required capabilities are clearly captured and conveyed internally to enable ongoing improvement of process, products, and services.
Support customers by addressing important issues and, if necessary, creating effective guidelines for their specific needs.
Ability to onboard Cohesity customers to achieve agreed-upon outcomes post-implementation.
Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state.
Understand and report back on "voice of customer" feedback collected from randomly selected Cohesity customers and address any issues and provide follow-up.

Requirements

What you’ll need

A relevant Bachelor's degree or equivalent experience; preference for computer science, business management, or related degrees.
Languages: Fluent or Native German and English are essential. Fluent French as a third language would be advantageous.
Strong empathy for customers and a passion for revenue and growth.
Deep understanding of value drivers in recurring revenue business models.
Account Management experience as an AE, SE, CSM, Operations Manager, or equivalent strongly preferred.
Deep business operations expertise - adept at creating relevant and compelling customer-facing reports, messages, and dashboards.
Strong ability to influence through persuasion, negotiation, and consensus building internally and externally.
Demonstrated desire for continuous learning and improvement.
Excellent communication and presentation skills.
Demonstrated success at strategy implementation and execution.
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible work arrangements