Senior Technical Account Manager

Cohesity

Senior Technical Account Manager at Cohesity focusing on technical account management in Nordic regions. Engaging with clients for product adoption and customer success in data protection.

Posted 7/23/2026full-timeRemote • 🇳🇴 NorwaySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on onboarding, technical guidance, and relationship building to enhance product adoption and drive account health. Proficient in managing complex technical escalations and collaborating with cross-functional teams to align customer needs with strategic goals.

Highest-signal resume keywords

Customer Success ManagementTechnical Escalation ResolutionOnboarding and TrainingRoot Cause Analysis (RCA)Cross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ProtectionVirtualizationStorageBackupCloud ComputingCapacity MonitoringUsage Trends AnalysisCustomer Feedback GatheringTechnical GuidanceProduct Adoption Strategies

Soft Skills

Relationship BuildingProblem SolvingFlexibilityResponsivenessCommunication

Tools & Technologies

Customer Success ToolsSurveysHealth ScoresQBRs

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption
Proactively showcases Cohesity’s features and services to anticipate customer needs and improve utilization
Identifies upsell opportunities by staying informed about developments in the customer’s environment
Offers technical guidance on appropriate release strategies and deployment models
Onboards new customers and serves as an early-stage educator for client representatives
Builds relationships between customers and Cohesity support teams to ensure smooth collaboration
Independently resolves complex customer issues and engages cross-functional teams when needed
Investigates customer needs using tools such as surveys and reviews, and advocates for those needs internally
Collaborates with solution architects, product managers, and other technical experts to resolve complex scenarios
Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered
Develops and manages Get Well Plans, acting as a central coordinator to resolve escalations and drive account health
Maintains customer success tools in accordance with internal processes—updating touchpoints, health scores, QBRs, and follow-up actions
Position and coordinate delivery of Customer Success valued services

Requirements

What you’ll need

8+ years of experience across at least two domains: Data Protection, Virtualization, Storage, Backup, or Cloud Computing
Experience managing complex technical escalations and guiding them to resolution
Confidence addressing product-related queries and leading technical discussions
Proven ability to onboard and train customers to maximize product value
Comfortable gathering customer feedback to influence product development
Skilled in monitoring capacity, usage, and trends
Proficient in Root Cause Analysis (RCA) documentation
Adept at partnering with cross-functional teams (Sales, Support, Renewals, PS, etc.) to improve customer outcomes
Flexible and responsive to changing customer demands

Benefits

Comp & perks

Flexible work arrangements
Professional development
Health insurance